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General Terms & Conditions

These terms and conditions do not affect your statutory rights.

Cancellation Rights

You may return the goods to us within 14 days of receipt in mint condition and we will issue an immediate refund. Please see our Terms & Conditions page for full details.

Alternatively, and in accordance with the distance selling regulations we will be happy to provide a refund or exchange for any item provided. Please contact us within 7 working days of your order receipt via a durable form such as post. We can then arrange for your refund to be processed (this may take up to 30 days). As part of your contract with us you are required to return any unwanted items to us within 30 days of cancellation. We can either arrange collection (at your cost) or you may arrange to return the items to us. Please note that you are obliged to have taken reasonable care of the items and we reserve the right to deduct the cost of recovering the items should you not return them to us within 30 days of cancellation.

Product Exchanges & Refunds

If you need to exchange a product for an alternative (for example if you have the incorrect size jacket) please do so by sending the unused and as new goods with the original packaging, all labels and tags back to us within 14 days of receipt by a secure delivery method. We recommend you use Royal Mail recorded or special delivery or a courier as we cannot be held responsible for non-arrival of goods.

Please enclose a copy of the original receipt or invoice. Please advise what the reason for the return is and the action you require regarding a replacement or alternative. This will allow us to gain all the relevant information and to process the return as quickly as possible. On receipt of the goods we will inspect the products to ensure they meet our requirements.

You are responsible for return postage costs to us and the goods must be in an unused and as new condition. We will pay for postage costs for the new item being returned to you except for orders outside of the UK. We reserve the right to refuse any return if they do not meet our conditions above. Please see below for further requirements.

Delivery: UK Customers

a) Orders are assigned varying P&P costs depending on the weight of the goods.

b) 98% of all orders placed before 3pm Monday - Thursday are delivered within 3-14 working days.

c) Small orders are charged £2.50-£3.50 P&P.

d) Medium orders are charged £3.50-£5.95 P&P.

e) Heavy orders are charged £5.95-£7.95 P&P.

f) Very Heavy orders POA

N.B. If the wrong postage option is selected we will alter the postage cost during order fulfilment

 

Ordering (UK)

All prices quoted are in Sterling (UK Pounds) including VAT. Due to fluctuations in supplier price, we reserve the right to change our prices without notice. Any such price changes will be applied instantly to this web site allowing you to be aware of them before ordering. Errors and omissions excepted. Our VAT registration number is 331 8298 94.

Overseas Warranty

We will endeavour to honour warranties for overseas customers. However, we will not be liable for extra shipping costs incurred for warranty claims outside the UK.

Special Offers & Free Gifts

All special offers are subject to availability. Free gifts and special offer discounts are only available at the time of ordering. If no free gift is specified on your order, none will be sent. Only 1 free gift can be claimed per order if promotion is running at that time.

Credit Card Payments

Unfortunately, we do not accept Amex payments.

Making Contract with Us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm we have received your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will email you to inform you of this. If the goods you order are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will be able to return them to us at no cost to yourself.

How to place an order - Orders are made by selecting the items you wish to purchase, and these are added to your online shopping basket. Once you are ready to pay for your order, click the Checkout button. This will take you to a page showing the items in your basket. At this point you may enter the codes for any promotional vouchers or gift vouchers you may have. Once you are ready to continue, click the Place Order button. From this point onwards, all information is transmitted securely. If you are a new customer, enter your email address and click the Go to Order Form button. If you have shopped with us before and have created a user account, enter your email address and password and click the Get My Information button. On the next page, enter your details, cardholder address, delivery address and payment card details. All fields marked with an asterisk (*) are required and cannot be left blank. In addition, certain characters (such as '&', '$', '%') are considered invalid and you will receive an error should you try to use these in any of the input boxes. Once you have entered your details and you are happy they are correct, click the Confirm Details button. This will give you the opportunity to review your order details before placing your order by clicking Confirm Order.

Customers ordering from outside of the EU will incur a 20% administration charge for processing their order. This charge is included in the prices shown on this website.

Errors and Omissions

In the rare event that there is an error on our site or in our catalogue, we reserve the right to cancel any order placed for the affected items.

 

If you require any further information on our credit terms please phone 07399874711 Monday-Friday 9.00am-5.30pm, or email us at wayne@ebisudevelopments.com

 

Privacy

This privacy policy sets out how Master Angler Pro.com part of Ebisu Developments LTD uses and protects any information that you give Master Angler Pro.com when you use this website or our Master Angler Pro.com App.

Master Angler Pro is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or App, then you can be assured that it will only be used in accordance with this privacy statement.

Master Angler Pro may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

This policy is effective from 23rd February 2018

 

Master Angler Pro.com the App Privacy guarantee

We at Master Angler Pro, Ebisu Developments LTD Guarantee we will never use any type of advertising in our App. We also guarantee that your details, preferences and default data will ever be used or sold on to third party companies.

What we collect

We may collect the following information:

  • name

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You may opt out at any time.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website or App according to your interests. You may opt out at any time.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at via our contact page.

We will not sell, distribute or lease your personal information to third parties ever unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please send us an email via our contact page.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

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